Where do we ship?
We currently ship within the Philippines only.
How do I order?
You may order via our website www.cocoonmanila.com or via our FB account (https://www.facebook.com/cocoonmnl) or IG account (@cocoon_mnl).
For FB and IG orders, send us a message and we will send you our order form. An order is only confirmed once payment has been made. Please review your order details carefully before making payment.
How do I pay?
We currently accept payments via bank deposit or online transfer payments via BDO and GCASH.
To confirm your order, for Shopify and IG orders, please send a screenshot of transaction as proof of payment to our email hello.cocoonmnl@gmail.com. Kindly include the following details:
Email subject: Your full name, Order number
(ex. Juan Dela Cruz, Order#123)
Amount paid:
Bank or payment method used:
Date and time of payment:
How much is the shipping fee?
For website orders, shipping fees are calculated at checkout based on your delivery address and order details.
For Facebook and Instagram orders, we'll calculate the shipping fee based on your delivery address and order details and include it in your order total.
When do you ship?
As a small, growing business, we currently fulfill orders once a week.
Order cut-off: Tuesday at 4:00 PM
Shipping day: Every Thursday
Orders placed after the Tuesday cut-off will be included in the following Thursday's shipment.
How long will it take before I receive my orders?
Orders are handed over to our courier every THURSDAY. Delivery times vary depending on your location and are determined by the courier. Delivery may also take longer during holidays, bad weather, peak periods, or other circumstances that may affect courier operations.
Once your order has been handed over to the courier, we'll send you your tracking information so you can follow its progress.
How can I track my order?
Once your order has been handed over to the courier, we'll send you your tracking information so you can follow its progress.
If your tracking information hasn't been updated for a while or your package appears to be delayed, please contact us at hello.cocoonmnl@gmail.com and we'll help you look into it.
Are your products always in stock?
Our initial stock is limited as we are a small, growing business. Some products may sell out between restocks.
If something you love is out of stock, join our email list and we'll let you know when it's back.
Can I change or cancel my order?
For website orders, please contact us at hello.cocoonmnl@gmail.com as soon as possible if you need to make a change or cancel your order. We can accommodate changes or cancellations before your order is processed for shipping.
Once your order has been packed and handed over to the courier, we can no longer make changes or cancel the order.
For Facebook and Instagram orders, please contact us directly through the same channel as soon as possible.
Do you accept returns or exchanges?
We currently do not accept returns or exchanges for change of mind or orders placed incorrectly by the customer.
If your order arrives damaged, defective, or you receive the wrong item, please contact us at hello.cocoonmnl@gmail.com as soon as possible.
What should I do if my order arrives damaged?
We carefully inspect and pack every order before it is shipped. Because some of our products are made with natural materials, slight variations, markings, or minor imperfections may occur and are considered part of the product's natural character.
If your order arrives damaged, please take clear photos and a short video of the package and its contents before opening or removing the items from the packaging, if possible.
Please email the photos/video to hello.cocoonmnl@gmail.com as soon as possible after receiving your order, along with your order number. We'll review the damage and get back to you regarding the next steps.